Last Updated: December 2025
Welcome to Umzila.store, a retail and wholesale marketplace operated through a partnership between Fynbos Labs and Nectelm (Pty) Ltd. These Terms set out the rules and responsibilities that apply when you use our platform. By using Umzila.store you agree to be bound by these Terms.
1. Key Definitions
- Platform / Website: Umzila.store and related online services.
- User / Customer: Anyone browsing, registering, or purchasing on the platform.
- Partners: Fynbos Labs, Nectelm (PTY) Ltd.
- Product: Any item offered for sale on Umzila.store.
2. Services & Roles
Each partner provides specific services:
- Fynbos Labs — design, front-end development, marketing and content.
- Nectelm (PTY) Ltd — platform technology, back-end systems, and integrations.
3. Eligibility & Account Responsibility
Users must be 18+ or have guardian permission. You are responsible for account security and all activity on your account. Notify us immediately if you suspect unauthorised access.
4. Product Availability & Ordering
We aim for accurate product information but images, sizes and availability may vary. If an item is unavailable after purchase we will notify and refund you.
5. Pricing & Payments
Prices are shown in ZAR and may change. Payments are processed by trusted third-party payment providers; we do not store card numbers.
6. Shipping & Fulfilment
manage picking, packing and dispatch. Shipping times are estimates and may vary with courier performance and location.
7. Returns & Refunds
Due to the nature of our inventory:
- Retail items: Returns accepted only for wrong or damaged goods — notify us within 48 hours and provide evidence.
- Mystery boxes: Final sale unless incorrectly fulfilled or severely damaged in transit.
- Wholesale / bales: Final sale — no returns due to sorting and grading practices.
8. Intellectual Property
All platform content (logos, photos, text, code) is owned by Umzila.store and collaborators. Do not copy or reuse without permission.
9. Liability & Indemnity
Umzila.store and partners are not liable for indirect losses, courier delays, or user errors. Liability is limited to the purchase price. Users agree to indemnify Umzila.store against claims from misuse or breaches of these Terms.
10. Prohibited Uses
Do not use the platform to commit fraud, scrape data, distribute malware, or harass staff. Violations may result in suspension or legal action.
11. Changes to Terms
We may update these Terms. Continued use indicates acceptance of changes; changes will be posted with a revised date.
12. Contact
For queries about these Terms, contact our support team: info@umzila.store.
Summary
These Terms provide a clear operational framework for Umzila.store and its partners, cover ordering, fulfilment, returns, liability and data ownership, and are designed to protect customers, sellers and partner operations.
